Frequently Asked Questions
Everything you need to know about your Aje experience.
What is the standard shipping timeframe?
Standard orders are processed within 1-2 business days. Domestic delivery typically takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are eligible for store credit only.
How do I care for my Aje garments?
To maintain the quality of our signature linens and delicate silks, we recommend professional dry cleaning or a gentle cold hand wash. Always refer to the specific care label inside each garment for detailed instructions.
Do you offer international shipping?
Yes, Aje ships to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our distribution center for processing. Therefore, we are unable to guarantee any modifications or cancellations, but please contact our concierge team as soon as possible for assistance.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for flexible installments.